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Posts Tagged ‘W595’

  1. In your FACE, Sony Ericsson

    April 21, 2010 by superlative

    UPDATED 2 JULY 2015: During 2015 the domain name repairmob.com was purchased by a different company based in the United States. The comments made in this post bear no relation to the new owners of this domain name. This note has been added out of courtesy to the new owners.

    I fixed it!!!

    This is an update to my post from yesterday about Chris’ shitty broken Sony Ericsson.
    I looked at it again last night, as I said, and tried the Phone Repair function that is part of its program on my PC again. It had already failed to repair it several times on Monday, so I thought it was a bit of a long-shot last ditch attempt, but I had suspected that the reason it was failing was that the battery wasn’t lasting long enough each time for it to wipe and reload the software before the phone switched off.
    It was difficult to charge the phone though, because it seemed to refuse to charge for more than 10 minutes at a time before all its lights went off and it looked suspiciously like it was ignoring the power input. So in the end I kept unplugging and replugging it every time the lights went off until I decided it might have enough power stored up to give it a go.
    And it worked! I was SO surprised, as normally these things never do anything. It successfully downloaded the newest version of the software from Sony Ericsson, accessed the phone in some weird Flash drive mode, wiped everything (this is the point where it kept failing and I thought I might have actually made the phone worse than before), and then shoved the software back in before it ran out of power.
    And now the phone is up and running again! Yes it has lost all of its previous data and phone numbers, but that ship sailed the minute it packed in on the plane anyway.
    AND we won’t have to pay anything getting it fixed, or mess about sending it off for repair. And that’s probably all the repair person would have done anyway, so it would have been a total rip off.
    So yay me!
    One thing I forgot to mention before was that I am APPALLED by the new ‘repair under warranty’ system that Orange seem to be operating. When we went to the Orange shop and the guy agreed it needed to go off for repair, he gave Chris a card for a repair company who he said were now handling all their repairs. But in order to send it off to them for assessment and repair, even under warranty, you have to pay the company a £15 handling fee! How is that even legal? If it’s broken and under warranty, it should be fixed at the expense of the retailer or manufacturer, surely? So we weren’t very happy about that at all.
    But anyway, fuck it, it’s fixed now and it didn’t cost anything, so repairmob.com and Sony Ericsson and Orange can all suck my balls. They’ll have to form an orderly queue though.
    FINGERS CROSSED it will remain fixed and not screw itself up again. My C510 lasted without error for a year after it had its software upgraded, so I’m hoping this will be the same.
    I shall be basking in my own smugness until such time as it breaks again anyway 🙂

  2. Stupid Sony Ericsson AGAIN

    April 20, 2010 by superlative

    If you have been reading my blog for a while, you might remember that last year I had some issues with my new Sony Ericsson phone. ‘Some issues’ is probably an understatement actually, as its software decided to completely fuck itself up and render the phone inoperable.

    After some internet searching, it transpired that this was a not uncommon problem with phones using that version of Sony Ericsson’s software, and that the only solution was to have Orange send it back to the manufacturer to be wiped and the new version of the software installed. This I did, and I lost all my numbers and it was annoying, but the phone at least worked again until I replaced it last month. Well, I say it worked, but that was only with some bits of paper jammed in next to the battery to stop it from switching off all the time, in another apparently characteristic problem with Sony Ericssons.
    Anyway, shortly after my phone woes, Chris decided that he liked the tariff I was on with Orange, and he also wanted a 3G phone like I had, so off we toddled and bought him a nice new Sony Ericsson W595. As I mentioned in my previous post on this subject, that phone also had the randomly-turning-off problem, but as I didn’t know about the bit of paper solution at the time we had to take it back and get it replaced immediately after we bought it. After that it was fine.
    Except that after that it is NOT fine, stupid stupid me for possibly thinking that it would be. Because what has happened? The software has fucked his phone as well! As we boarded our flight to New York and he was checking his texts before switching the phone off, up popped, to my horror, a funny error message: “Insert correct SIM”. Erm… OK, it’s still got the same SIM in it.
    Maybe it’s got some dust in it. We’ll just take the SIM out and put it back in and it’ll be fine. No, no that’s not done it. Well we’ll just leave it switched off and then charge it up when we get to New York and it’ll probably sort itself out.
    Plug it in in New York. “Unable to charge. Use only a Sony Ericsson battery.” Now WHERE have I seen that message before..?
    I can’t fucking BELIEVE it. What kind of faulty crap are Sony Ericsson producing?
    So I bought my C510, and it broke. I got it back, and it still wasn’t right, and I had to jam lime green post-it note pieces inside it just to make it work.
    Chris bought a W595, and it had to be replaced straight away. And then the fucker breaks with EXACTLY THE SAME PROBLEM as mine a few months later.
    I’m absolutely APPALLED. When the phones work, they are fine, brilliant in fact, and Chris had actually just said minutes before it broke “I love this phone, I don’t think I ever want to change it”. Ho ho ho, well thank you sod’s law for pissing all over that.
    But to have such a catalogue of failures just between the two of us I think is terrible. My previous opinion that Sony Ericsson make the best phones has been replaced by the view that they make shitty, shitty phones that you can’t trust. I’ve never, EVER had a phone that has died due to a manufacturing error and needed to go back for repair before I bought my Sony Ericsson. I’ve had Nokias, Motorolas, LGs, and even a fucking Lobster (yes that is a real phone make), and they just worked until I replaced them or bashed them and the screen went funny.
    And to make it worse, Chris doesn’t have his receipt. Why doesn’t he? Because when he took his first W595 back THE DAY AFTER BUYING IT BECAUSE IT WAS SHIT, Orange took it and clipped it to something so they could send the faulty one back to Sony Ericsson. So now it won’t be covered under warranty.
    What a fucking shambles.
    There’s a Phone Repair function on my Sony Ericsson PC Suite that I’m going to try again tonight which may allow us to fix it at home, but I tried it last night and it failed. I’m hoping that’s just because it needed to be plugged in for longer so the battery had more of a charge. If it won’t work, it’ll have to go off for private repair.
    I really don’t think I can bring myself to buy a Sony Ericsson again. They should be fucking ashamed of themselves.