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Posts Tagged ‘software’

  1. Stupid Sony Ericsson AGAIN

    April 20, 2010 by superlative

    If you have been reading my blog for a while, you might remember that last year I had some issues with my new Sony Ericsson phone. ‘Some issues’ is probably an understatement actually, as its software decided to completely fuck itself up and render the phone inoperable.

    After some internet searching, it transpired that this was a not uncommon problem with phones using that version of Sony Ericsson’s software, and that the only solution was to have Orange send it back to the manufacturer to be wiped and the new version of the software installed. This I did, and I lost all my numbers and it was annoying, but the phone at least worked again until I replaced it last month. Well, I say it worked, but that was only with some bits of paper jammed in next to the battery to stop it from switching off all the time, in another apparently characteristic problem with Sony Ericssons.
    Anyway, shortly after my phone woes, Chris decided that he liked the tariff I was on with Orange, and he also wanted a 3G phone like I had, so off we toddled and bought him a nice new Sony Ericsson W595. As I mentioned in my previous post on this subject, that phone also had the randomly-turning-off problem, but as I didn’t know about the bit of paper solution at the time we had to take it back and get it replaced immediately after we bought it. After that it was fine.
    Except that after that it is NOT fine, stupid stupid me for possibly thinking that it would be. Because what has happened? The software has fucked his phone as well! As we boarded our flight to New York and he was checking his texts before switching the phone off, up popped, to my horror, a funny error message: “Insert correct SIM”. Erm… OK, it’s still got the same SIM in it.
    Maybe it’s got some dust in it. We’ll just take the SIM out and put it back in and it’ll be fine. No, no that’s not done it. Well we’ll just leave it switched off and then charge it up when we get to New York and it’ll probably sort itself out.
    Plug it in in New York. “Unable to charge. Use only a Sony Ericsson battery.” Now WHERE have I seen that message before..?
    I can’t fucking BELIEVE it. What kind of faulty crap are Sony Ericsson producing?
    So I bought my C510, and it broke. I got it back, and it still wasn’t right, and I had to jam lime green post-it note pieces inside it just to make it work.
    Chris bought a W595, and it had to be replaced straight away. And then the fucker breaks with EXACTLY THE SAME PROBLEM as mine a few months later.
    I’m absolutely APPALLED. When the phones work, they are fine, brilliant in fact, and Chris had actually just said minutes before it broke “I love this phone, I don’t think I ever want to change it”. Ho ho ho, well thank you sod’s law for pissing all over that.
    But to have such a catalogue of failures just between the two of us I think is terrible. My previous opinion that Sony Ericsson make the best phones has been replaced by the view that they make shitty, shitty phones that you can’t trust. I’ve never, EVER had a phone that has died due to a manufacturing error and needed to go back for repair before I bought my Sony Ericsson. I’ve had Nokias, Motorolas, LGs, and even a fucking Lobster (yes that is a real phone make), and they just worked until I replaced them or bashed them and the screen went funny.
    And to make it worse, Chris doesn’t have his receipt. Why doesn’t he? Because when he took his first W595 back THE DAY AFTER BUYING IT BECAUSE IT WAS SHIT, Orange took it and clipped it to something so they could send the faulty one back to Sony Ericsson. So now it won’t be covered under warranty.
    What a fucking shambles.
    There’s a Phone Repair function on my Sony Ericsson PC Suite that I’m going to try again tonight which may allow us to fix it at home, but I tried it last night and it failed. I’m hoping that’s just because it needed to be plugged in for longer so the battery had more of a charge. If it won’t work, it’ll have to go off for private repair.
    I really don’t think I can bring myself to buy a Sony Ericsson again. They should be fucking ashamed of themselves.

  2. Stupid Orange

    September 11, 2009 by superlative

    *** Update May 2010: You may also want to see my more recent post in which I successfully FIXED a phone with this problem at home! ***

    This isn’t a rant about citrus fruit (I’ll save that for later, stupid vitamin-filled bastards), but rather a complaint about Orange Mobile and their shoddy merchandise and shoddy customer service.

    I have been without my phone for the last week, and will continue to be so for next week as well. I’ve only had the bloody thing for five months, it’s a Sony Ericsson C510, but last Saturday it decided to keel over and die. What was I doing that taxed it beyond reasonable limits? Trying to text my Mum. Possibly the most mundane and easy thing you can do on a mobile.
    Having done some searching on the web, I realise now that I’m not the only Sony Ericsson owner this has happened to, and there were precautions I could have taken to prevent it. But of course before it died I had to reason to take them, so I didn’t.
    Basically, either the software or the memory or both decided to fail. I got as far as ‘Send message’, when it suddenly said “Memory full. Delete a file of your choice? Yes/No”. I said yes, and then the phone karked it. It crashed beyond recovery (I had to take the battery out), and then displayed this exciting list of symptoms:
    • no access to the network, or indeed any network. (The manual helpfully said “try changing your location if you cannot access your network.” Er, no.)
    • no access to the phonebook, it locked up if you even tried.
    • inability to charge the phone, as when you plugged it in it said “Please use a Sony Ericsson battery” and then refused to cooperate, even when I shouted “IT IS A FUCKING SONY ERICSSON BATTERY” at it.
    • all menu text had changed to black on a black background, so you couldn’t read anything. Well, in fact you could, because the highlighted menu item remained white, you just couldn’t see any of the other options in the list until you moved up or down. So that made navigation very exciting as you never knew what was coming next.
    • unable to connect the phone to the PC, as the Sony Ericsson Phone Suite programme thingy refused to recognise the phone.
    So, all in all, it was fucked.
    The helpful information I found on the web blamed a software error, and said it might be resolved if you updated the firmware. Indeed, on the Sony Ericsson site, there was a new version which proudly proclaimed it would resolve certain errors and improve memory access. Well, that’s lovely, but it was a bit fucking late now that my phone was dead and I couldn’t connect it to the PC to wipe it and reload the software. I also couldn’t back up my contacts directory onto the computer, or even onto the SIM, because it couldn’t access it.
    So after a couple of hours of futilely turning it on and off and hoping it magically healed itself, I took it back to the Orange shop.
    Were they concerned, apologetic, sympathetic and helpful? No.
    I got some woman, who I assume must have been the store manager judging by her rather casual attire and blasé attitude, and explained that the phone was busted.
    “Oh right. Well it’ll have to go back to Sony Ericsson to be fixed then. They’ll wipe it and reload the software. We’re not fixing them ourselves any more, we’re sending them straight to them” (a big hint, I think, that other people have had the same problem). “It’ll take 10 days.”
    “10 days, or 10 working days?”
    “10 working days.”
    “So two weeks then. What do I do for a phone in the meantime?”
    “You’ll have to use an old handset if you’ve got one.”
    “I have one, but it doesn’t work very well, that’s why I bought a new one. Isn’t there anything else you can do for me?” (I was hoping for a courtesy phone, which I know they can do because I could see the space on the form for it)
    “Not unless you have another old handset.”
    “So that’s a no then. What about my numbers?”
    “I’ll back them up onto your SIM for you.” (starts jabbing with her podgy fingers at the buttons)
    “You can’t. As I said, you can’t access the phonebook.”
    “Well you’ll lose your numbers then.”
    “Oh. Thanks.”
    And that was it! No apology, no nothing. I’m now just waiting for a call to say the phone is back and I can go and get it. I’m hoping it’ll be before the end of next week, but based on my experience so far it’s more likely to be the start of the week after.
    So I’ve got no 3G any more, and I’m stuck with my crappy LG Chocolate which looks nice but works like it was programmed by illiterate paraplegics with severe brain injuries.
    My advice to you if you’re reading this post because you’ve searched for Sony Ericsson C510 on Google is to install the Phone Suite programme thingy and back up your phone now. Then, if you know what you’re doing, upgrade your software to the latest version. I’m not sure if that means you lose any network-specific customisations (mine had special Orange links built into the menus), but it’s probably worth it to keep the phone from dying.
    It’s a shame, because I loved my C510, it’s the best phone I’ve ever had, and most people have told me Sony Ericssons are really good. Maybe it’ll come back in tip top condition and I’ll have no more problems with it, but whatever happens it’ll be no thanks to Miss Piggy of the Brighton Orange shop.