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Posts Tagged ‘problems’

  1. In your FACE, Sony Ericsson

    April 21, 2010 by superlative

    UPDATED 2 JULY 2015: During 2015 the domain name repairmob.com was purchased by a different company based in the United States. The comments made in this post bear no relation to the new owners of this domain name. This note has been added out of courtesy to the new owners.

    I fixed it!!!

    This is an update to my post from yesterday about Chris’ shitty broken Sony Ericsson.
    I looked at it again last night, as I said, and tried the Phone Repair function that is part of its program on my PC again. It had already failed to repair it several times on Monday, so I thought it was a bit of a long-shot last ditch attempt, but I had suspected that the reason it was failing was that the battery wasn’t lasting long enough each time for it to wipe and reload the software before the phone switched off.
    It was difficult to charge the phone though, because it seemed to refuse to charge for more than 10 minutes at a time before all its lights went off and it looked suspiciously like it was ignoring the power input. So in the end I kept unplugging and replugging it every time the lights went off until I decided it might have enough power stored up to give it a go.
    And it worked! I was SO surprised, as normally these things never do anything. It successfully downloaded the newest version of the software from Sony Ericsson, accessed the phone in some weird Flash drive mode, wiped everything (this is the point where it kept failing and I thought I might have actually made the phone worse than before), and then shoved the software back in before it ran out of power.
    And now the phone is up and running again! Yes it has lost all of its previous data and phone numbers, but that ship sailed the minute it packed in on the plane anyway.
    AND we won’t have to pay anything getting it fixed, or mess about sending it off for repair. And that’s probably all the repair person would have done anyway, so it would have been a total rip off.
    So yay me!
    One thing I forgot to mention before was that I am APPALLED by the new ‘repair under warranty’ system that Orange seem to be operating. When we went to the Orange shop and the guy agreed it needed to go off for repair, he gave Chris a card for a repair company who he said were now handling all their repairs. But in order to send it off to them for assessment and repair, even under warranty, you have to pay the company a ÂŁ15 handling fee! How is that even legal? If it’s broken and under warranty, it should be fixed at the expense of the retailer or manufacturer, surely? So we weren’t very happy about that at all.
    But anyway, fuck it, it’s fixed now and it didn’t cost anything, so repairmob.com and Sony Ericsson and Orange can all suck my balls. They’ll have to form an orderly queue though.
    FINGERS CROSSED it will remain fixed and not screw itself up again. My C510 lasted without error for a year after it had its software upgraded, so I’m hoping this will be the same.
    I shall be basking in my own smugness until such time as it breaks again anyway 🙂

  2. Stupid Sony Ericsson AGAIN

    April 20, 2010 by superlative

    If you have been reading my blog for a while, you might remember that last year I had some issues with my new Sony Ericsson phone. ‘Some issues’ is probably an understatement actually, as its software decided to completely fuck itself up and render the phone inoperable.

    After some internet searching, it transpired that this was a not uncommon problem with phones using that version of Sony Ericsson’s software, and that the only solution was to have Orange send it back to the manufacturer to be wiped and the new version of the software installed. This I did, and I lost all my numbers and it was annoying, but the phone at least worked again until I replaced it last month. Well, I say it worked, but that was only with some bits of paper jammed in next to the battery to stop it from switching off all the time, in another apparently characteristic problem with Sony Ericssons.
    Anyway, shortly after my phone woes, Chris decided that he liked the tariff I was on with Orange, and he also wanted a 3G phone like I had, so off we toddled and bought him a nice new Sony Ericsson W595. As I mentioned in my previous post on this subject, that phone also had the randomly-turning-off problem, but as I didn’t know about the bit of paper solution at the time we had to take it back and get it replaced immediately after we bought it. After that it was fine.
    Except that after that it is NOT fine, stupid stupid me for possibly thinking that it would be. Because what has happened? The software has fucked his phone as well! As we boarded our flight to New York and he was checking his texts before switching the phone off, up popped, to my horror, a funny error message: “Insert correct SIM”. Erm… OK, it’s still got the same SIM in it.
    Maybe it’s got some dust in it. We’ll just take the SIM out and put it back in and it’ll be fine. No, no that’s not done it. Well we’ll just leave it switched off and then charge it up when we get to New York and it’ll probably sort itself out.
    Plug it in in New York. “Unable to charge. Use only a Sony Ericsson battery.” Now WHERE have I seen that message before..?
    I can’t fucking BELIEVE it. What kind of faulty crap are Sony Ericsson producing?
    So I bought my C510, and it broke. I got it back, and it still wasn’t right, and I had to jam lime green post-it note pieces inside it just to make it work.
    Chris bought a W595, and it had to be replaced straight away. And then the fucker breaks with EXACTLY THE SAME PROBLEM as mine a few months later.
    I’m absolutely APPALLED. When the phones work, they are fine, brilliant in fact, and Chris had actually just said minutes before it broke “I love this phone, I don’t think I ever want to change it”. Ho ho ho, well thank you sod’s law for pissing all over that.
    But to have such a catalogue of failures just between the two of us I think is terrible. My previous opinion that Sony Ericsson make the best phones has been replaced by the view that they make shitty, shitty phones that you can’t trust. I’ve never, EVER had a phone that has died due to a manufacturing error and needed to go back for repair before I bought my Sony Ericsson. I’ve had Nokias, Motorolas, LGs, and even a fucking Lobster (yes that is a real phone make), and they just worked until I replaced them or bashed them and the screen went funny.
    And to make it worse, Chris doesn’t have his receipt. Why doesn’t he? Because when he took his first W595 back THE DAY AFTER BUYING IT BECAUSE IT WAS SHIT, Orange took it and clipped it to something so they could send the faulty one back to Sony Ericsson. So now it won’t be covered under warranty.
    What a fucking shambles.
    There’s a Phone Repair function on my Sony Ericsson PC Suite that I’m going to try again tonight which may allow us to fix it at home, but I tried it last night and it failed. I’m hoping that’s just because it needed to be plugged in for longer so the battery had more of a charge. If it won’t work, it’ll have to go off for private repair.
    I really don’t think I can bring myself to buy a Sony Ericsson again. They should be fucking ashamed of themselves.

  3. Stupid Orange – or stupid Sony Ericsson?

    September 17, 2009 by superlative

    I hope that Melany from Sony Ericsson is as on the case as she was last week, and miraculously finds this post while trawling the internet for discussions of their mobiles. Maybe she can offer some helpful advice in the comments? (holds breath)

    I got my C510 back yesterday, about half a week earlier than I was expecting, which was a nice surprise. I got them to turn it on in front of me in the shop to make sure it was working, and all seemed fine. Sony Ericsson have upgraded the firmware to the latest version, and you can tell that some improvements have been made to it because it seems to function a little better. For one thing it doesn’t hang for 10 seconds every time you try to go into the contacts directory, so I thought “oo, things are looking up”.
    It was fine all last night, and I got it set up again pretty much how I had it before. The only thing I noticed was that the battery seemed to run down quite quickly, but I attributed that to the fact I was using it a lot and launching and closing applications all the time.
    This morning it was also fine and let me listen to music on the way to work and check my Twitter. All fine and dandy it seemed. Until after about an hour of being at work, I noticed it was off. Strange, I thought, and turned it back on. Then I plugged it in to charge it, and it was suddenly off. No shut down sequence, just off.
    Hmm, I thought. The battery can’t have been that low, it would have warned me.
    After a bit of searching on the internet (AGAIN), I found that indeed Sony Ericssons do have a habit of switching off randomly. Chris just bought one, and it had to go back to the shop the next day and be replaced for the same reason; we just thought it was a faulty handset.
    The helpful internet forums suggested reflashing the firmware (erm, possibly not going to help in my case), OR that it could be a notorious loose battery problem that you get on SE phones. Some people complained that tapping their phone on its side would cause it to switch off. I gingerly tapped my phone against the desk, and off it went. I turned it back on, tapped it, and off it switched again. When I opened the back, I found that yes the battery was able to slide about slightly, roughly a millimetre from side to side. The gold contacts were also a bit grubby.
    I have cleaned the contacts, and have insert two small pieces of paper next to the battery, which prevent it from moving. It’s been on for a while now charging, and I have tried tapping it from various angles without any ill effects.
    So… is it fixed? I’m not sure. Why did it start doing this switching off thing suddenly? Who knows. I’m not particularly happy, but stupid and ridiculous as this folded paper thing seems, if it fixes it I don’t care.
    I’m very disappointed in Sony Ericsson though. I thought they were like the best phone make. Why can’t any electrical products be made to proper standards any more? The amount of things I’ve had to take back to the shop – cameras, televisions, phones – it’s just ridiculous. I don’t remember such problems when everything used to be made in Japan, maybe it’s cheap Chinese and Korean components that cause it.
    Well anyway, I guess I’ll just keep an eye on it. I can’t be arsed to take it back to the shop AGAIN. Everyone think good thoughts about my phone…

  4. Reconciling Adobe Contribute and a pissy web server

    March 11, 2009 by superlative

    I’ve just been trying to set up Adobe Contribute to work with a website I created, and had huge amounts of trouble getting it to make the initial connection. After lots of web searching, I found this solution which worked a treat, so I’m re-posting it here lest I forget it in the future or in case the original blog gets taken down.

    It’s from a blog called My Adobe is broken! by Michael Ahgren, so all credit goes to him.

    Solution…(Contribute and mod_security)

    I earlier mentioned, at this blog, the problem when you configure Adobe Contribute with a site running on an Apache server with mod_security rules enabled. You get the error message “cannot verify your connection information”, even if all your settings are correct.

    The mod_security rules block access to any folder called “TMP” and that is what Contribute is creating for its tests.

    Here is the solution (please note the security warning at the end of this posting!):

    1. In GoLive, Dreamweaver or a text editor create a .txt file with the following content:
      SecFilterEngine Off
      SecFilterScanPOST Off
    2. Save the file as htaccess.txt.
    3. Upload it to your site’s root folder.
    4. Through the FTP interface change the name to .htaccess (note the dot before the name, the entire name is a file extension!)
    5. Now configure your site with Contribute.
    6. When the configuration is done delete the .htaccess file from the server.

    This technique will open you up slightly to hackers for approximately 2-3 minutes. I think you must have really bad luck to get hit during exactly those 3 minutes…but the decision is yours!

    As far as I know this is the only solution to the Contribute and mod_security problem.