If you have been reading my blog for a while, you might remember that last year I had some issues with my new Sony Ericsson phone. ‘Some issues’ is probably an understatement actually, as its software decided to completely fuck itself up and render the phone inoperable.
Posts Tagged ‘C510’
April 20, 2010 by superlativeAfter some internet searching, it transpired that this was a not uncommon problem with phones using that version of Sony Ericsson’s software, and that the only solution was to have Orange send it back to the manufacturer to be wiped and the new version of the software installed. This I did, and I lost all my numbers and it was annoying, but the phone at least worked again until I replaced it last month. Well, I say it worked, but that was only with some bits of paper jammed in next to the battery to stop it from switching off all the time, in another apparently characteristic problem with Sony Ericssons.Anyway, shortly after my phone woes, Chris decided that he liked the tariff I was on with Orange, and he also wanted a 3G phone like I had, so off we toddled and bought him a nice new Sony Ericsson W595. As I mentioned in my previous post on this subject, that phone also had the randomly-turning-off problem, but as I didn’t know about the bit of paper solution at the time we had to take it back and get it replaced immediately after we bought it. After that it was fine.Except that after that it is NOT fine, stupid stupid me for possibly thinking that it would be. Because what has happened? The software has fucked his phone as well! As we boarded our flight to New York and he was checking his texts before switching the phone off, up popped, to my horror, a funny error message: “Insert correct SIM”. Erm… OK, it’s still got the same SIM in it.Maybe it’s got some dust in it. We’ll just take the SIM out and put it back in and it’ll be fine. No, no that’s not done it. Well we’ll just leave it switched off and then charge it up when we get to New York and it’ll probably sort itself out.Plug it in in New York. “Unable to charge. Use only a Sony Ericsson battery.” Now WHERE have I seen that message before..?I can’t fucking BELIEVE it. What kind of faulty crap are Sony Ericsson producing?So I bought my C510, and it broke. I got it back, and it still wasn’t right, and I had to jam lime green post-it note pieces inside it just to make it work.Chris bought a W595, and it had to be replaced straight away. And then the fucker breaks with EXACTLY THE SAME PROBLEM as mine a few months later.I’m absolutely APPALLED. When the phones work, they are fine, brilliant in fact, and Chris had actually just said minutes before it broke “I love this phone, I don’t think I ever want to change it”. Ho ho ho, well thank you sod’s law for pissing all over that.But to have such a catalogue of failures just between the two of us I think is terrible. My previous opinion that Sony Ericsson make the best phones has been replaced by the view that they make shitty, shitty phones that you can’t trust. I’ve never, EVER had a phone that has died due to a manufacturing error and needed to go back for repair before I bought my Sony Ericsson. I’ve had Nokias, Motorolas, LGs, and even a fucking Lobster (yes that is a real phone make), and they just worked until I replaced them or bashed them and the screen went funny.And to make it worse, Chris doesn’t have his receipt. Why doesn’t he? Because when he took his first W595 back THE DAY AFTER BUYING IT BECAUSE IT WAS SHIT, Orange took it and clipped it to something so they could send the faulty one back to Sony Ericsson. So now it won’t be covered under warranty.What a fucking shambles.There’s a Phone Repair function on my Sony Ericsson PC Suite that I’m going to try again tonight which may allow us to fix it at home, but I tried it last night and it failed. I’m hoping that’s just because it needed to be plugged in for longer so the battery had more of a charge. If it won’t work, it’ll have to go off for private repair.I really don’t think I can bring myself to buy a Sony Ericsson again. They should be fucking ashamed of themselves.
April 1, 2010 by superlative
I have turned into one of those bloggers I don’t like who only updates their blog twice a month, making it a bit annoying to try to keep up to date with. It’s my own fault really; once I leave it for too long, events either don’t seem current enough to write about or they become irrelevant.But anyway, in case you care here are a few things that have happened in my life recently.Most excitingly for the geek in me, I have got a new phone to replace my Sony Ericsson C510. Yes I know I’ve only had my last phone for a year, but it’s one of the few things that I treat myself to and spend any actual money on myself on.So now I have a brand sparkling new HTC Tattoo, and so far I’m really pleased with it. It’s my first touchscreen phone, and it has Wi Fi, which are the two things I really wanted. It seems really good, like a proper little computer in your pocket, and it’s quite pretty too. The touchscreen is a bit annoying at times, as I knew in advance from the reviews, simply because it’s on the small side and so it’s easy to jab the wrong thing with your finger. I was texting my sister-in-law this morning and nearly wished her a Harrowing Birthday because of it. I’m getting used to it though, and the general interface and software is really nice.The only thing that made my Sony Ericsson better was the awesome camera it had, that took some of the best photos I’ve ever taken. But I only really used the camera once a month or so, so I shall learn to live without it.I’ve also been ill with a cold for the last week, which is quite annoying as I’d managed to go almost six months without catching anything. I’ve been proudly telling everyone that I haven’t been ill for ages, so I suppose this is my payback for being smug. I’m hoping it will go away soon, not least because we go to New York in just ONE WEEK!It’s terribly exciting, even though I’ve been before. I was surprised to see that the temperature is in the high 60s out there at the moment, so it’s really quite warm, which would be lovely compared to the horrible greyness we’ve had here lately. I think it might turn more rainy by next week, but I’m still vaguely hoping we’ll get some early summer sun while we’re there.We’ll be there for five nights, but I’m actually off work for a whole week and a half for it, which will be lovely. I’m sure I’ll come back to a backlog of annoyances upon my return, but I’ll worry about that when it happens.Other than that, things have been more or less normal. My mother has been medium-crazy for the last little while, as opposed to her normal uber-mentalist state, so that’s been quite pleasant. I did have her on the phone for 20 minutes today though in a stress because next door is apparently having their roof done, which will undoubtedly cause lots of noise and upset her. It hasn’t caused much noise yet of course, she’s just speculating and stressing in advance, but she likes doing that. If you haven’t got anything proper to stress about, you may as well make something up – that seems to be her philosophy, and it gives her a reason to ring me up anyway. How nice for me.That’s all for now. I shall write more after the Easter weekend, which will involve a trip to see the mentalist mother and so will I’m sure provide lots more blogging material.
September 17, 2009 by superlative
I hope that Melany from Sony Ericsson is as on the case as she was last week, and miraculously finds this post while trawling the internet for discussions of their mobiles. Maybe she can offer some helpful advice in the comments? (holds breath)I got my C510 back yesterday, about half a week earlier than I was expecting, which was a nice surprise. I got them to turn it on in front of me in the shop to make sure it was working, and all seemed fine. Sony Ericsson have upgraded the firmware to the latest version, and you can tell that some improvements have been made to it because it seems to function a little better. For one thing it doesn’t hang for 10 seconds every time you try to go into the contacts directory, so I thought “oo, things are looking up”.It was fine all last night, and I got it set up again pretty much how I had it before. The only thing I noticed was that the battery seemed to run down quite quickly, but I attributed that to the fact I was using it a lot and launching and closing applications all the time.This morning it was also fine and let me listen to music on the way to work and check my Twitter. All fine and dandy it seemed. Until after about an hour of being at work, I noticed it was off. Strange, I thought, and turned it back on. Then I plugged it in to charge it, and it was suddenly off. No shut down sequence, just off.Hmm, I thought. The battery can’t have been that low, it would have warned me.After a bit of searching on the internet (AGAIN), I found that indeed Sony Ericssons do have a habit of switching off randomly. Chris just bought one, and it had to go back to the shop the next day and be replaced for the same reason; we just thought it was a faulty handset.The helpful internet forums suggested reflashing the firmware (erm, possibly not going to help in my case), OR that it could be a notorious loose battery problem that you get on SE phones. Some people complained that tapping their phone on its side would cause it to switch off. I gingerly tapped my phone against the desk, and off it went. I turned it back on, tapped it, and off it switched again. When I opened the back, I found that yes the battery was able to slide about slightly, roughly a millimetre from side to side. The gold contacts were also a bit grubby.I have cleaned the contacts, and have insert two small pieces of paper next to the battery, which prevent it from moving. It’s been on for a while now charging, and I have tried tapping it from various angles without any ill effects.So… is it fixed? I’m not sure. Why did it start doing this switching off thing suddenly? Who knows. I’m not particularly happy, but stupid and ridiculous as this folded paper thing seems, if it fixes it I don’t care.I’m very disappointed in Sony Ericsson though. I thought they were like the best phone make. Why can’t any electrical products be made to proper standards any more? The amount of things I’ve had to take back to the shop – cameras, televisions, phones – it’s just ridiculous. I don’t remember such problems when everything used to be made in Japan, maybe it’s cheap Chinese and Korean components that cause it.Well anyway, I guess I’ll just keep an eye on it. I can’t be arsed to take it back to the shop AGAIN. Everyone think good thoughts about my phone…
September 11, 2009 by superlative
*** Update May 2010: You may also want to see my more recent post in which I successfully FIXED a phone with this problem at home! ***This isn’t a rant about citrus fruit (I’ll save that for later, stupid vitamin-filled bastards), but rather a complaint about Orange Mobile and their shoddy merchandise and shoddy customer service.I have been without my phone for the last week, and will continue to be so for next week as well. I’ve only had the bloody thing for five months, it’s a Sony Ericsson C510, but last Saturday it decided to keel over and die. What was I doing that taxed it beyond reasonable limits? Trying to text my Mum. Possibly the most mundane and easy thing you can do on a mobile.Having done some searching on the web, I realise now that I’m not the only Sony Ericsson owner this has happened to, and there were precautions I could have taken to prevent it. But of course before it died I had to reason to take them, so I didn’t.Basically, either the software or the memory or both decided to fail. I got as far as ‘Send message’, when it suddenly said “Memory full. Delete a file of your choice? Yes/No”. I said yes, and then the phone karked it. It crashed beyond recovery (I had to take the battery out), and then displayed this exciting list of symptoms:
So, all in all, it was fucked.The helpful information I found on the web blamed a software error, and said it might be resolved if you updated the firmware. Indeed, on the Sony Ericsson site, there was a new version which proudly proclaimed it would resolve certain errors and improve memory access. Well, that’s lovely, but it was a bit fucking late now that my phone was dead and I couldn’t connect it to the PC to wipe it and reload the software. I also couldn’t back up my contacts directory onto the computer, or even onto the SIM, because it couldn’t access it.So after a couple of hours of futilely turning it on and off and hoping it magically healed itself, I took it back to the Orange shop.Were they concerned, apologetic, sympathetic and helpful? No.I got some woman, who I assume must have been the store manager judging by her rather casual attire and blasé attitude, and explained that the phone was busted.“Oh right. Well it’ll have to go back to Sony Ericsson to be fixed then. They’ll wipe it and reload the software. We’re not fixing them ourselves any more, we’re sending them straight to them” (a big hint, I think, that other people have had the same problem). “It’ll take 10 days.”“10 days, or 10 working days?”“10 working days.”“So two weeks then. What do I do for a phone in the meantime?”“You’ll have to use an old handset if you’ve got one.”“I have one, but it doesn’t work very well, that’s why I bought a new one. Isn’t there anything else you can do for me?” (I was hoping for a courtesy phone, which I know they can do because I could see the space on the form for it)“Not unless you have another old handset.”“So that’s a no then. What about my numbers?”“I’ll back them up onto your SIM for you.” (starts jabbing with her podgy fingers at the buttons)“You can’t. As I said, you can’t access the phonebook.”“Well you’ll lose your numbers then.”“Oh. Thanks.”And that was it! No apology, no nothing. I’m now just waiting for a call to say the phone is back and I can go and get it. I’m hoping it’ll be before the end of next week, but based on my experience so far it’s more likely to be the start of the week after.So I’ve got no 3G any more, and I’m stuck with my crappy LG Chocolate which looks nice but works like it was programmed by illiterate paraplegics with severe brain injuries.My advice to you if you’re reading this post because you’ve searched for Sony Ericsson C510 on Google is to install the Phone Suite programme thingy and back up your phone now. Then, if you know what you’re doing, upgrade your software to the latest version. I’m not sure if that means you lose any network-specific customisations (mine had special Orange links built into the menus), but it’s probably worth it to keep the phone from dying.It’s a shame, because I loved my C510, it’s the best phone I’ve ever had, and most people have told me Sony Ericssons are really good. Maybe it’ll come back in tip top condition and I’ll have no more problems with it, but whatever happens it’ll be no thanks to Miss Piggy of the Brighton Orange shop.
- no access to the network, or indeed any network. (The manual helpfully said “try changing your location if you cannot access your network.” Er, no.)
- no access to the phonebook, it locked up if you even tried.
- inability to charge the phone, as when you plugged it in it said “Please use a Sony Ericsson battery” and then refused to cooperate, even when I shouted “IT IS A FUCKING SONY ERICSSON BATTERY” at it.
- all menu text had changed to black on a black background, so you couldn’t read anything. Well, in fact you could, because the highlighted menu item remained white, you just couldn’t see any of the other options in the list until you moved up or down. So that made navigation very exciting as you never knew what was coming next.
- unable to connect the phone to the PC, as the Sony Ericsson Phone Suite programme thingy refused to recognise the phone.