Blog every day in May topic – A list of links to your favorite posts in your archives
There is one set of posts that immediately leaps to mind when I think about my blog. They date from 2010 and recount the saga of a set of complaints I sent to HSBC about their fraud prevention policies and customer service. Even today, almost three years later, they still get more hits than any other posts on my blog, and have slowly accumulated more and more comments from people with experiences similar to my own.
My protracted argument with HSBC, and the subsequent £100 that they gave me to shut me up, marked the start of me being a much more assertive consumer, and one who is much more willing to take their custom elsewhere if a company behaves badly.
The posts are a bit long, because they recount my and HSBC’s correspondence in full, but they are fairly entertaining, and I’m still quite proud of the fact that I didn’t give up and eventually managed to corner them into accepting they had done wrong. So if you have a spare ten minutes or so, give them a read.