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Stupid Sony Ericsson AGAIN

20 April 2010 by superlative

If you have been reading my blog for a while, you might remember that last year I had some issues with my new Sony Ericsson phone. ‘Some issues’ is probably an understatement actually, as its software decided to completely fuck itself up and render the phone inoperable.

After some internet searching, it transpired that this was a not uncommon problem with phones using that version of Sony Ericsson’s software, and that the only solution was to have Orange send it back to the manufacturer to be wiped and the new version of the software installed. This I did, and I lost all my numbers and it was annoying, but the phone at least worked again until I replaced it last month. Well, I say it worked, but that was only with some bits of paper jammed in next to the battery to stop it from switching off all the time, in another apparently characteristic problem with Sony Ericssons.
Anyway, shortly after my phone woes, Chris decided that he liked the tariff I was on with Orange, and he also wanted a 3G phone like I had, so off we toddled and bought him a nice new Sony Ericsson W595. As I mentioned in my previous post on this subject, that phone also had the randomly-turning-off problem, but as I didn’t know about the bit of paper solution at the time we had to take it back and get it replaced immediately after we bought it. After that it was fine.
Except that after that it is NOT fine, stupid stupid me for possibly thinking that it would be. Because what has happened? The software has fucked his phone as well! As we boarded our flight to New York and he was checking his texts before switching the phone off, up popped, to my horror, a funny error message: “Insert correct SIM”. Erm… OK, it’s still got the same SIM in it.
Maybe it’s got some dust in it. We’ll just take the SIM out and put it back in and it’ll be fine. No, no that’s not done it. Well we’ll just leave it switched off and then charge it up when we get to New York and it’ll probably sort itself out.
Plug it in in New York. “Unable to charge. Use only a Sony Ericsson battery.” Now WHERE have I seen that message before..?
I can’t fucking BELIEVE it. What kind of faulty crap are Sony Ericsson producing?
So I bought my C510, and it broke. I got it back, and it still wasn’t right, and I had to jam lime green post-it note pieces inside it just to make it work.
Chris bought a W595, and it had to be replaced straight away. And then the fucker breaks with EXACTLY THE SAME PROBLEM as mine a few months later.
I’m absolutely APPALLED. When the phones work, they are fine, brilliant in fact, and Chris had actually just said minutes before it broke “I love this phone, I don’t think I ever want to change it”. Ho ho ho, well thank you sod’s law for pissing all over that.
But to have such a catalogue of failures just between the two of us I think is terrible. My previous opinion that Sony Ericsson make the best phones has been replaced by the view that they make shitty, shitty phones that you can’t trust. I’ve never, EVER had a phone that has died due to a manufacturing error and needed to go back for repair before I bought my Sony Ericsson. I’ve had Nokias, Motorolas, LGs, and even a fucking Lobster (yes that is a real phone make), and they just worked until I replaced them or bashed them and the screen went funny.
And to make it worse, Chris doesn’t have his receipt. Why doesn’t he? Because when he took his first W595 back THE DAY AFTER BUYING IT BECAUSE IT WAS SHIT, Orange took it and clipped it to something so they could send the faulty one back to Sony Ericsson. So now it won’t be covered under warranty.
What a fucking shambles.
There’s a Phone Repair function on my Sony Ericsson PC Suite that I’m going to try again tonight which may allow us to fix it at home, but I tried it last night and it failed. I’m hoping that’s just because it needed to be plugged in for longer so the battery had more of a charge. If it won’t work, it’ll have to go off for private repair.
I really don’t think I can bring myself to buy a Sony Ericsson again. They should be fucking ashamed of themselves.

2 Comments »

  1. Urban Cynic says:

    what a disgrace – bloody thieves.

    I've always had Nokias without any issues whatsoever – I want to upgrade to a HG Desire in the Summer & although I hear the battery time is quite poor, everyone seems very happy with it.

    I can't believe that they can churn out such shit & never fix it, even though it's clearly a common fault.

  2. superlative says:

    Do you mean an HTC Desire?

    I've just got an HTC Tattoo, and so far I'm pleased with it. Fingers crossed that no part of it was manufactured by Sony Ericsson. The battery time on mine is fine, but I keep the wi fi and 3G turned off mostly until I want to go online with it, and that seems to extend it.

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